Covid-19

Dear All

In light of the Covid-19 outbreak, I want to reassure you that I am taking all the necessary steps to follow guidance from the World Health Organisation, the NHS and the Foreign Office, to do my part in helping to reduce the transmission in this virus, whilst continuing to deliver your orders in the safest way possible.

I hope to continue to offer excellent customer service to you and will post orders out within 1-2 working days. I would ask for your understanding should an order be delayed due to slower shipping situations beyond my control.

There do seem to be long delays currently. UK & International services are affected due to the increasing staff shortages & transport difficulties right now.

The good news is where people report a delay to me, they are receiving the post eventually. Thank you for your patience and understanding during this difficult time.

*** I am happy to offer an additional option for you to place an order & I can post it when postal services are less overstretched. Simply state in the comments section of your order should you prefer to delay the shipping, or send me an email to let me know ***

Royal Mail Updates:

Domestic (within the UK) updates from the Royal Mail can be seen here:

www.royalmail.com/d8/coronavirus-domestic

International Updates on delivery can be seen here:

http://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

I hope that our wonderful hobby can continue to uplift and create a little sense of escapism during these unique and challenging times.

Please stay safe and healthy and thank you for your continued support.

Sincerely,
Kate

Last updated 01/05/2020

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